I-Spy Hospitality Audit Services has been in business six years and uses a squadron of anonymous testers to rate restaurants on dozens of criteria, ranging from food quality and temperature to details like whether a server refolds a napkin when a patron goes to the restroom.
It’s a mystery shopper for restaurants.
“I am the restaurateur’s extra set of eyes and ears, their ‘internal affairs,’ if you will,” said i-Spy owner Marc Kravitz.
I-Spy counts among its clients Cuba Libre, Lacroix at the Rittenhouse and restaurants owned by Stephen Starr, among others. It has clients in Philadelphia, South Jersey, Allentown and New York.
I-Spy has been hired to help restaurants get a better return on their investment, but also to get better reviews from critics.
http://www.bizjournals.com/philadelphia/stories/2008/07/07/story9.html
