Dr. Steven Feldman views patient complaints as a gift.
Web sites that allow patients to go online and rate or comment on experiences with doctors are popping up more frequently. Some in the medical community are skeptical about their legitimacy, worried that disgruntled patients will be emboldened by anonymity and post false information that could harm their practices.
But, as a dermatologist and professor at Wake Forest University Baptist Medical Center, Feldman found his feedback from hand-written surveys helpful. The only way to improve medical care, he says, is to learn what patients don’t like and make it better.
http://www.bizjournals.com/triad/stories/2008/09/01/smallb1.html
