The Internet is changing the way consumers complain about companies, products, and services.
Instead of grumbling to a neighbor or filing a complaint with the company, a regulator, or the Better Business Bureau, more and more consumers are taking their beefs online, either contributing to gripe sites or setting up their own. There’s even a website called Webgripesites.com that catalogs complaint sites and offers guidance to consumers on how to set up new ones
